Bill was my sales person. What a great experience. There wasn't much wiggle room on the vehicle's price but it was priced right and he gave me what I wanted for my trade in. He provided great communication before I came in and friendly and superior service when I arrived. I am also impressed with the dealership's technology, my bill of sale and other sale documents are on a thumb drive. Excellent!
It is definitely NOT convenient for me to continue take my car to a dealership an hour away, yet I will do so in the future. The value of their outstanding customer service makes any inconvenience absolutely worth it!
Bear with me here, because I want to give a thorough and honest review.
I've lost track of the number of vehicles we have purchased/leased through Dick Scott Motor Mall. Once again, the experience was outstanding...very professional and always comfortable...this is truly a great dealership.
My car developed a noise that sounded a bit like a playing card in the spokes of a bicycle. The noise admittedly came and went so when I wasn't going to need it a few days, I dropped it off at the closest dealership. I am not writing a review about that dealership here, so I won't go into a lot of detail but I will say that while they had the vehicle for 4 days, they did not identify or fix the problem. The attitude and lack of desire or effort to address my concern stood in such stark contrast to what I had become accustomed to at Dick Scott was astounding. So much so that I drove an hour back to Dick Scott just to ask them for help. I spoke with Scott Combs, the service manager and explained the situation to him. It was like going home again. The welcoming attitude alone was enough to make me feel better, but over the next 2 days, I became blown away by how much effort Scott and his team (especially Nick Lennard) put into fixing the issue and making me feel appreciated and valued as a customer. It was so far over and beyond that this review does not even come close to describing my appreciation. The thing is, this experience made me realize how much different the service I had thought was normal before, was actually comparatively superb.
I bought a 2013 Jeep Grand Cherokee at Dick Scott 2 years ago from mostly because they had the car I was looking for, but also because it was convenient that they were in Fowlerville where I lived. Though to be fair, I looked at dealerships all over SE Michigan for the better part of a year before making a purchase decision. The Sales experience was not bad and probably better than most but also nothing that made me go "Wow!" I can't remember my sales person's name and haven't heard from him since but that's typical, I think.
THIS WAS MY FOURTH VEHICLE SALES WITH THIS SALESMAN/DEALERSHIP. ONCE AGAIN, IT WAS COMFORTABLE AND STRESS-FREE. DON HARLEY WAS VERY HELPFUL AS HE WORKED WITH ME TO MAKE A DECISION THAT FITS MY AUTOMOBILE SITUATION, AS WELL AS, FINANCES. I ALWAYS LEAVE CONFIDENT ABOUT MY PURCHASE AND EVEN HAPPIER ABOUT MY TREATMENT. JEFF LOPEZ WAS ALSO VERY CAREFUL IN EXPLAINING AND CLARIFYING ANY AND ALL OF THE OPTIONS/TERMS OF MY CONTRACT. ALTHOUGH THERE ARE TWO CHRYSLER DEALERSHIPS LOCALLY, I CHOOSE TO MAKE THE 25 MILE DRIVE TO ENJOY THE DICK SCOTT FAMILY ATMOSPHERE. AFTER ALL, A CAR IS A CAR, BUT WE CHOOSE OUR ROUTE TO THE SALE.
The sales man I worked with was very accommodating to my very busy schedule. He was very helpful to all my questions and very honest. The price he offered me was the price i paid. No hidden fees or changes throughout the process. All little fees and cost were accounted for up front. I find this to be how ALL dealerships should be..... There is nothing more aggravating than sitting down at closing and getting nickle and dimed for a bunch of fees and costs that should have been discussed or accounted for. Thanks for a great experience Dick Scott!
When I purchased the car, I also purchased the extended warranty because I drive vehicles for a long time and I was concerned mostly about all of the electronics on the newer vehicles. I initially took the car to Dick Scott's service department for basic maintenance and a few minor issues that I was surprised were covered under the warranty I purchased like a rattling seat and stereo firmware upgrades. Each time took the car in, I left feeling impressed by the customer service and support. I always left feeling like I was the most important customer that day...sort of like I was flying first class. But the truth is, while I appreciate it, I really didn't think a ton about it until I recently moved and took my car to another Chrysler dealership only 3 miles from my new house.
Dick Scott Motor Mall is a US Car Dealer based in Fowlerville, Michigan. Dick Scott Motor Mall is located at 3030 Fowlerville Rd, Fowlerville, MI 48836, USA.
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